LCP LCP LCP

COVID-19 has challenged us all to be flexible and adaptable at an amazing rate of speed. Business forecasts that looked strong and growing two months ago have cratered, workloads that were off the charts suddenly disappeared, everyone has had to connect electronically, and a simple handshake is no longer a viable way to greet a colleague or seal a deal.

It’s easy to slide into anxiety and be paralyzed by uncertainty, but how we frame this moment in time is a powerful lever to our mental health and productivity. Leaders have always had to be masters at framing their thinking and the thinking of others, but with the coronavirus pandemic, the demand for that capability grew.

What’s a Frame?

Frames are the boundaries, interpretations and simplifications that we make mentally to understand a situation. We create them instinctively as a result of our experience and the data we take in, and they are particularly valuable in ambiguous or complex situations.

We have both reactive frames, which shaped by our emotional responses, as well as proactive frames, which are shaped by logical thought. These mental filters not only help us make sense of a situation but also influence the range of actions we consider. As a result, our frame can be self-reinforcing, which is the powerful insight behind Chris Argyris’ “Ladder of Inference.”

Frames are an integral part of processing information and making sense of a situation for ourselves. They are also a valuable tool to help leaders convey information to others.

In these complex days of the spread and aftermath of coronavirus, our mental frames can be both a help and a barrier to clear thought.

The initial frame for most organizations and leaders was a focus on short-term disruption and anxiety: considering what to do about loss of revenue and how to help employees manage working from home. Government agencies and companies established crisis teams, and our frame was to mitigate loss and manage immediate change.

While that reactive frame is essential in the early days of a crisis, over time, teams (and leaders) need more. In his book “Good to Great,” Jim Collins coined the term “The Stockdale Paradox” to describe James Stockdale’s approach to surviving and leading as a prisoner of war during the Vietnam conflict. He wrote that leaders need to balance a brutally honest view of today with a rational reason to hope.

Leading the Shift

Leaders may still need to manage the crisis team and make short-term operating decisions, but it’s important not to forget to shift their own perspective and help others shift their frame as well. Considering these questions can help:

  • What possibilities has this disruption created for you, for your team, and for your customers?
  • What new needs are you observing for your team, for your customers, and for your suppliers?
  • What capabilities do you have that you had forgotten or overlooked? How can those capabilities help you and your organization in the future?

Framing for possibility is an encouraging approach in these challenging times. It may unleash creativity for leaders and their teams, and it will enable them to see a path even in the face of ongoing uncertainty. And, it will give everyone a rational reason to hope and stay engaged and productive.

As previously seen on trainingindustry.com

Subscribe to Our Blog

Let's Talk

We'd love to hear about your leadership development goals.

Leave Comment

Recent Posts

Can AI Be a Coach? A Certified Coach's Self‑Coaching Experiment with AI-featured-image
Can AI Be a Coach? A Certified Coach's Self‑Coaching Experiment with AI
Click to view Can AI Be a Coach? A Certified Coach's Self‑Coaching Experiment with AI

Can a robot help with something as human as coaching? I’m an ICF-certified coach committed to presence,...

Category:-  Featured , Leadership

Learn More Click to view blog post
Insight Experience Makes 2025 Inc. 5000 List for Second Consecutive Year-featured-image
Insight Experience Makes 2025 Inc. 5000 List for Second Consecutive Year
Click to view Insight Experience Makes 2025 Inc. 5000 List for Second Consecutive Year

We’re thrilled to share that Insight Experience has once again been named to the Inc. 5000, the annual list...

Category:-  Featured , Leadership

Learn More Click to view blog post
Owning Your Career: Finding Your Place-featured-image
Owning Your Career: Finding Your Place
Click to view Owning Your Career: Finding Your Place

In leadership development, we often talk about reflection, direction-setting, and owning your growth. But...

Category:-  Featured , Leadership

Learn More Click to view blog post
Summer Reading for Leaders: The Insight Experience Way-featured-image
Summer Reading for Leaders: The Insight Experience Way
Click to view Summer Reading for Leaders: The Insight Experience Way

As we settle into summer—with beach towels, iced coffees, and vacation auto-replies—it feels like the perfect...

Category:-  Featured , Leadership

Learn More Click to view blog post
Owning Your Career: A Leadership Perspective-featured-image
Owning Your Career: A Leadership Perspective
Click to view Owning Your Career: A Leadership Perspective

Career development isn’t handed to you. It’s something you take charge of. But what does it really mean to...

Category:-  Featured , Leadership

Learn More Click to view blog post
Saying “Not Now” to Leadership Development? Think Again.-featured-image
Saying “Not Now” to Leadership Development? Think Again.
Click to view Saying “Not Now” to Leadership Development? Think Again.

Developing strong leaders is one of the most powerful levers an organization can pull. Strong leaders...

Category:-  Featured , Leadership

Learn More Click to view blog post
3 Must-Reads on Executing Strategy-featured-image
3 Must-Reads on Executing Strategy
Click to view 3 Must-Reads on Executing Strategy

Strategy execution is where even the best-laid plans often fall short. Turning vision into results takes...

Category:-  Featured , Executing Strategy

Learn More Click to view blog post
Rethinking the
Rethinking the "Toxic Boss" Label
Click to view Rethinking the "Toxic Boss" Label

“Toxic boss” is a label that gets thrown around more and more frequently, sometimes casually, sometimes...

Category:-  Featured , Leadership

Learn More Click to view blog post
How Leaders Can Thrive in Uncertain Times: Be Prepared, Agile, and Empathetic-featured-image
How Leaders Can Thrive in Uncertain Times: Be Prepared, Agile, and Empathetic
Click to view How Leaders Can Thrive in Uncertain Times: Be Prepared, Agile, and Empathetic

In early March 2020, I left home on a multicity business trip. On Monday, we agreed not to shake hands at our...

Category:-  Featured , Leadership

Learn More Click to view blog post
Leadership in Disruption: Preparing Teams to Thrive in Change-featured-image
Leadership in Disruption: Preparing Teams to Thrive in Change
Click to view Leadership in Disruption: Preparing Teams to Thrive in Change

Ed. Note: This post was originally published in 2017 and has been lightly updated for relevance. The pace of...

Category:-  Leadership

Learn More Click to view blog post