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    3 Min Read

    Customer Service Mindset: Employees Are Customers, TooCustomer Service Mindset: Employees Are Customers, Too

    We all know that customer service, or keeping our paying customers satisfied, matters. External customer service...

    Bethany-Bremer

    Bethany Bremer

    Sep 5, 2023

    6 Min Read

    Leaders Are Readers: A 2023 Reading ListLeaders Are Readers: A 2023 Reading List

    This week marks National Book Lovers Day 2023, in which bibliophiles everywhere pause to celebrate their favorite books.

    Julie-Danielson

    Julie Danielson

    Aug 8, 2023

    6 Min Read

    Understanding Leadership Mindset: What Would Ted Lasso Do?Understanding Leadership Mindset: What Would Ted Lasso Do?

    At Insight Experience we believe — and research suggests — that how you lead impacts the effectiveness of the operating...

    Krista-Campbell

    Krista Campbell

    Jul 25, 2023

    4 Min Read

    Here Comes the Sun: Your Leadership Journey in the Dog Days of SummerHere Comes the Sun: Your Leadership Journey in the Dog Days of Summer

    Note: If you like this post, explore the rest of our Season of Leadership series, which includes posts on winter, spring

    Julie-Danielson

    Julie Danielson

    Jul 11, 2023

    4 Min Read

    Psychological Safety and the Business Cycle of Leadership™Psychological Safety and the Business Cycle of Leadership™

    Psychological safety at work is the belief that employees can express an opinion without the risk of humiliation,...

    Julie-Danielson

    Julie Danielson

    Jun 20, 2023

    7 Min Read

    Leadership Communications in the Age of ChatGPTLeadership Communications in the Age of ChatGPT

    Communication is one of the most important capabilities of a leader, regardless of industry or leadership level. The...

    Krista-Campbell

    Krista Campbell

    May 23, 2023

    3 Min Read

    When Is the Right Time for Leadership Development?When Is the Right Time for Leadership Development?

    Leadership development is a lifelong journey that requires both experience and steadfast, devoted reflection on the...

    Krista-Campbell

    Krista Campbell

    May 9, 2023

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